MCPHS (Massachusetts College of Pharmacy and Health Sciences) University seeks an experienced, thoughtful and agile human resources leader to serve as their next Chief Human Resources Operator (CHRO). Reporting to the Executive Vice President/Chief Operating Officer/Chief Financial Officer, the CHRO oversees human resources for a large, complex and diverse body of faculty and staff. With the main campus in Boston’s Longwood Medical Area, and campuses in Worcester and in Manchester, NH, which were established during a period of unprecedented growth, the CHRO works with and on behalf of educators, clinicians, practitioners, and staff in fields from optometry to dental hygiene, nursing and acupuncture to pharmacy.
From its founding in 1823 as the second-oldest college of pharmacy in the United States, and as the oldest institute of higher education in Boston, to its current status as a leading-edge university specializing in health sciences, MCPHS University continues to be focused on shaping the healthcare landscape.
MCPHS students also have access to the most sought-after internships, clinical placements and research opportunities in the area. From the leading hospitals in central Massachusetts and southern New Hampshire to Boston’s world-class Longwood Medical and Academic Area, students gain valuable, real-world experience in institutions, including the #1 pediatric hospital in the country and New England’s most comprehensive cancer treatment center.
The MCPHS University faculty is a diverse and dynamic group with a shared focus on teaching. MCPHS’s distinguished full-time faculty includes fellows of national academies, past presidents of national professional associations, editors of medical journals, investigators on federally funded research projects, and business leaders. Above all, they serve as mentors to students and are highly available and supportive.
- 737 Faculty members at MCPHS
- 91% Full-time faculty members with terminal degrees
- 16:1 Student-to-faculty ratio
With a full range of healthcare programs, MCPHS offers students various paths to attain their career goals, and helps them find the one best suited to their interests. Every student is assigned a MAC team of Mentors, Advisers and Coaches for personalized guidance and support.
- Mentors: Faculty Mentors assist students with broad curriculum and career exploration, graduate and continuing education, an understanding of professionalism, and general advice in their field.
- Advisors: Academic Advisors assist students with the academic challenges and transitions they encounter on their way to becoming health care professionals, including helping with registration.
- Coaches: MCPHS Student Success Coaches provide personalized performance-enhancing guidance to help students set academic goals, manage their time more effectively and make the most of campus resources.
MCPHS continuously invests in its people, programs and technology. For example, the sonography lab offers 17 ultrasound units equipped with advanced 3D/4D equipment; the pharmacy lab is an actual working, licensed pharmacy; and the dental hygiene clinic is widely recognized as one of the most comprehensive oral healthcare clinics in New England.
MCPHS is accredited by the New England Association of Schools and Colleges, Inc. (NEASC), through its Commission on Institutions of Higher Education.
Over the last twenty years, under the leadership of President Charles Monahan, and aligned with their mission and current strategic goals, MCPHS has experienced tremendous growth. As a result of expansion of graduate programs, development of new graduate degree and certificate programs, and mergers with other institutions MCPHS has a broad and rich representation in the health sciences space. There are nine schools across the three campuses:
- New England School of Acupuncture (moving to the Worcester campus)
- School of Arts & Sciences
- Forsyth School of Dental Hygiene
- School of Medical Imaging and Therapeutics
- School of Nursing
- School of Optometry
- School of Pharmacy
- School of Physician Assistant Studies
- School of Rehabilitation Sciences
MCPHS Campuses and Environs
The three MCPHS campuses in Boston and Worcester, Massachusetts and Manchester, New Hampshire provide students with access to some of the most prestigious healthcare institutions in New England. The Boston campus places faculty, students and staff in the renowned Longwood Medical Area, which includes Harvard Medical School, the Harvard T. H. Chan School of Public Health, Harvard School of Dental Medicine, Boston Children’s Hospital, Beth Israel Deaconess Medical Center, Dana Farber Cancer Center, Joslin Diabetes Center, and Brigham and Women’s Hospital. Through the Colleges of the Fenway consortium, Boston employees and students have access to a large number of facilities and collegial professional organizations.
Opportunities and Challenges
MCPHS has grown significantly in the last decade. With a total MCPHS employee count of over 1200 full and part time faculty and staff, the CHRO leads a staff of up to six human resources professionals, with responsibility for developing and executing a comprehensive human resource strategy in support of the overall business plan, mission, and strategic direction of the University. Key areas in support of this mission include: workforce planning; talent management; career development; employee relations; leadership development; change management support; performance management; recruitment, retention, and talent acquisition; training; benefits and compensation administration; and legal and regulatory compliance.
The CHRO provides tactical and operational leadership by articulating HR needs and plans to the executive management team of the president, executive vice president, and provost. The CHRO functions as a strategic business partner and advisor to the University’s leadership team, focusing on problem solving, decision support, and leadership development.
The CHRO manages and develops the Human Resources team, which includes a Director of Benefits, Benefits Specialist, Associate Director of Employment Services, Employment Specialist, and a Director of Human Resources, who is primarily based on the Worcester campus. At present there is an open position for a recruitment professional. Additionally, the CHRO develops and is responsible for managing the department’s budget.
The incoming CHRO will have the opportunity to support a workforce that has increased greatly in size and diversity through the expansion efforts and opportunity hiring. Working with the University’s executive management to establish sound plans for workforce development, succession planning on all levels, performance management practices, and management training will be an essential component of the CHRO’s work going forward. With overall responsibility for the University’s position control document, the CHRO will also develop strategic retention and recruitment plans to meet institutional needs.
Working in collaboration with the Director of Human Resources on the Worcester and Manchester campuses, the CHRO has responsibility for leading employee relations work at the University, including complaint investigation, risk management, dispute resolution, disciplinary actions and grievances. The CHRO also provides guidance and recommendations for problem resolutions to department officials and employees.
The HR group works very closely with the MCPHS Chief Business Officer and Business Office and with the General Counsel and Legal Affairs Office.
The successful candidate will have a Master’s degree in Human Resource Administration, Business, Organizational Development, or a related field, as well as significant, senior-level business partner experience with increasing responsibility in human resources within a higher education, hospital, or equally complex setting. SPHR certification is desired.
The successful candidate will also have many of the following characteristics and or experiences:
- Executive presence in written and verbal communications and presentations;
- Knowledge of contemporary human resources and organizational development and effectiveness models and practices;
- Motivation to support scholarship that contributes to developing knowledge, improving health sciences education, and improving health care and health outcomes, and to support education that fosters developing the whole person;
- Ability to analyze business process and systems, data management, and develop meaningful reports for executive management;
- Ability to facilitate resolution of conflicts, handling highly-charged problems and situations in a calm and objective manner;
- Solutions-oriented responsiveness to business and human resources issues, working with ambiguity and shifting priorities with a positive energy;
- Excellent interpersonal skills with ability to work collaboratively with employees at all levels of the institution and appropriately address needs and concerns;
- Strong organizational skills;
- Ability to achieve proactive compliance through clear communication, collaboration and teamwork;
- Honesty, integrity, and commitment to maintaining high professional standards; and
- Emotional intelligence, and mindfulness to navigate a multifaceted and evolving institution.
Interested candidates should submit a resume and letter discussing their interest in the position, indicating their accomplishments in relationship to the listed responsibilities and qualifications. Background checks will be performed on all final candidates. Applications and nominations should be sent to:
Beth Schaefer, partner, and Kristine O’Brien, PhD
Neumann Executive Search Partners
MCPHS University is committed to maintaining a positive learning, working, and living environment. The University does not discriminate on the basis of race, color, national origin, sex, pregnancy, age, disability, creed, religion, sexual orientation, gender identity, gender expression, ancestry, genetic information, military service, or veteran status in admission and access to, and treatment and employment in, its educational programs and activities.